not just technology, people, processes, and technology. in terms of people, more than 2100 claims processors have completed training to improve the quality and productivity of decisions, or are being trained, and new employees now complete more claims than their predecessors. use of disability benefits questionnaires, online forms for submitting a medical evidence, that has dropped processing times of medical exams and improved accuracy. there are now three lanes for processing claims, an express lane for those that will predictably take less time, a special operations lane for unusual cases or those requiring special handling, and a core lane where roughly 60% of the claims will go, and that is the remainder. technology is critical in ending the backlog. our paperless processing system will be faster, improve access, drive automation, and reduced variance. 30 regional offices use the system now. homelessness -- the last of the goals is to end veterans homelessness in 2015. since 2009, we've reduced the estimated amount of homeless veteran